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Shipping and Return Policies.

Urban Outlaw Boutique Shipping Policy

Processing of all orders will be 1-3 business days. 

 PLEASE NOTE:  Urban Outlaw Boutique IS NOT RESPONSIBLE FOR LOST, STOLEN OR UNDELIVERED MAIL! Please be sure to double check your billing and shipping information before completing checkout to make sure it is correct! If your item is sent back to us due to an issue with the address, YOU ARE RESPONSIBLE FOR THE RESHIPMENT FEE!

PRE-ORDERS

Pre-orders will have an extended shipping date. Usually 5-10 days from us placing our order. Once we receive the order will will ship to you. Pre-orders will NOT ship faster regardless of what shipping you choose. 

Urban Outlaw Return Policy.

We can only accept returns up to 14 days from your purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods such as earrings bodysuits and bralettes.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your returned items has been approved or denied for refund.

NO CASH REFUNDS will be given under any circumstances. ALL refunds will be for store credit or exchange.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
If you need to exchange it for the same item, send us an email at urbanoutlawboutique@gmail.com and send your item to: Urban Outlaw Boutique, 1360 Shady Lane #926 Turlock CA 95382

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Urban Outlaw Boutique, 1360 Shady Lane #926 Turlock CA 95382

We will email you a return shipping label to assist in the return process. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

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